Transparent Billing—
No Hidden Charges, No Surprises!

We strive to be the most customer-focused Order Fulfillment company out there. We believe that clear, easy-to-understand billing is essential to that goal. That’s why our plans are simple, straightforward, and free from hidden charges—so you always know what you’re getting and what you’ll pay.

While some competitors make their pricing confusing to sneak in extra fees, we’re committed to full transparency. Depotrac ensures you always know your costs upfront. If you choose our popular pay-as-you-go plan, you’ll be able to estimate your expenses based on your usage. We promise: no hidden fees, ever!

OUR PLAN CUSTOMIZATION PROCESS

GETTING TO KNOW EACH OTHER

We begin by introducing ourselves and explaining our range of services. You’ll have the opportunity to ask any questions, and if you need a specific service, just let us know—even if it’s not advertised. We’ll also learn about your business to recommend the best base plan, then tailor it by adding or removing services so your subscription fits your needs perfectly.

ADVANCED ANALYTICS & DECISION SUPPORT

Using the details you share about your business, our AI-powered analytics will recommend the most suitable subscription plan for you. Our suggestions consider your sales volume, business objectives, history, future projections, and budget. You’re always in control, but our recommendations are designed to maximize value. We’ll also analyze shipping options to find the most cost-effective solution, and review everything to ensure your plan covers all your needs.

PERSONAL ACCOUNT MANAGER

Every Depotrac customer is assigned two dedicated account managers who serve as your main contacts for any issues or questions. This personalized approach builds strong relationships and helps us resolve concerns quickly. You’ll always speak with someone who knows your business, saving you time and hassle. Your account managers are there to help you get the most from your subscription.

A PLAN AS UNIQUE AS YOUR BUSINESS

We know that no single plan works for every business. That’s why we take the time to understand your needs and create a customized plan that delivers the best value. Our tailored plans include all complimentary benefits, and you’ll always get our best price guarantee. Every subscriber enjoys advanced analytics, inventory and order management, personalized support, savings, and top-tier customer service at no extra cost.

FREE SERVICES

Depotrac provides a variety of complimentary benefits to all customers, no matter their business size. Here’s a quick overview of some of these free services.

FREE ACCOUNT SETUP

After you sign up, your account will be ready within a day or two. Once activated, you’ll have full access to manage your subscriptions and settings. If your plan needs extra setup or integration, our IT team will work with yours to ensure a smooth, quick transition with little to no downtime.

No Minimums or Maximums

We don’t require your business to meet any order volume thresholds to use our services. The only thing that matters is the number of orders you want us to handle. You can always expect exceptional service, attention to detail, and precise order fulfillment from us.

No Storage Charges

Unlike many fulfillment providers, we don’t charge extra for long-term storage—as long as your inventory doesn’t need climate control, storage is free.

Pay-As-You-Go Option

Prefer flexibility? Our pay-as-you-go plan lets you pay only for what you use, with no long-term commitment required.

Flexible, Scalable Integrations

Our platform is highly scalable and integrates seamlessly with any shopping cart or eCommerce system you use. We offer free integration services at no additional cost.

Complimentary Return Processing

Returns aren’t fun, but we make them easier by handling returns, refunds, and exchanges at no charge to you.

Free Standard Packing Materials

We supply standard packaging materials—boxes, fillers, envelopes, tape, and more—at no cost. If you want to use your own branded packaging, that’s a separate service.

Dedicated Support Team

In addition to your account managers, you can reach our customer support team by phone, email, chat, or ticket system—all at no extra charge.

White-Label, Confidential Fulfillment

We never include our branding on any package or order we fulfill for you. Your customers will never know a third party was involved—we’re happy to stay behind the scenes so your business shines.

Shipping Discounts & More

We’ve secured special rates with multiple carriers and pass those savings on to you. You’ll also benefit from other discounts, including bulk rates for high order volumes.

GET STARTED FOR FREE!

Begin your free trial today!

Join Now!

DID YOU KNOW?

Do you think your business has more potential to unlock? If so, let Depotrac review your business and provide consulting on how to maximize it. We can help you grow, boost your return on invested capital (ROIC), and evaluate your business model.

I want to express my gratitude to Depotrac for their support in accelerating our processes. Your excellent service during our promotions has been invaluable. Depotrac has provided outstanding support to Old Navy. Mistakes have been almost nonexistent. If you need to ship internationally, you can rely on these fulfillment professionals.

Sonia Syngal

CEO – Old Navy

CUSTOMER SERVICE

Depotrac is committed to providing excellent after-sales service, customer support, and satisfaction. If you have questions or need assistance with an order, please contact us. Our support team is available 24/7 to ensure your business and customers receive the best care. You can reach us by phone, email, online chat, or through our internal ticket system (available to customers with an active subscription).

(800) 709-3870

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Transparent Billing— No Hidden Charges, No Surprises!