Our Features
PERSONALIZED SUPPORT
When you choose Depotrac, you’ll receive exceptional care. Regardless of your business size, every client is valued equally. Each customer is assigned a dedicated Personal Manager to oversee their account. This manager is your main contact for any questions or support you need. They’ll guide you through our services, options, and subscriptions, especially if you’re new. If you encounter any issues with your account or orders, your Personal Manager is there to help. This service is completely free, so you benefit from expert assistance at no extra cost.
We aim to minimize wait times and provide you with a reliable resource to quickly resolve any problems. Our clients consistently praise their Personal Managers and the outstanding support they receive.
Depotrac is committed to staying ahead with the latest technology. We actively seek out, test, and implement new solutions that add value for our clients. Technology can be a powerful asset when used effectively. If technology isn’t your strong suit, let us handle it for you. We’ll manage the technical details and even train your team so you can take full advantage of our tools.
Unlike many fulfillment companies that settle for the basics, we strive for excellence! We adopt advanced technology and innovative solutions to lead the way in Order Fulfillment, helping our clients stay competitive. Our systems include state-of-the-art tracking, advanced analytics, and inventory management to give you an edge.
We also proactively address potential challenges by implementing contingency plans and Advanced Protocols. Customers can set up instructions for various scenarios, allowing our team to process orders efficiently even when unexpected issues arise. This approach speeds up fulfillment and enhances the customer experience. Our technology, infrastructure, and processes work together seamlessly to deliver the most efficient Order Fulfillment possible.
USER-FRIENDLY EXPERIENCE
Adopting a new platform can be challenging, but Depotrac offers one of the most user-friendly and adaptable systems in the industry. Our easy-to-use interface and effective training will have your team operating smoothly in no time. Our platform is highly flexible, allowing seamless integration with your current systems and other industry partners (suppliers, vendors, carriers, supply chain management, and more).
You’ll be able to handle a wide range of tasks: placing orders, tracking shipments, generating reports, monitoring inventory, communicating with partners, processing returns and refunds, managing accounting, and more. Instead of juggling multiple tools, you can manage everything from one centralized system.
COMMITTED TO YOUR SUCCESS
We are fully invested in your business’s success and in ensuring your customers are satisfied. Our business thrives when yours does, so your growth is our priority. With your own Personal Manager, you’ll have support to overcome any obstacles quickly. You can also reach out to our customer service team by phone, email, or chat whenever you need assistance. Take advantage of all our resources to serve your customers, grow your business, and maximize your subscription. We’re always willing to go above and beyond to ensure your satisfaction.
COLLABORATIVE INVENTORY
We’ve enhanced the Distributed Warehouse Network by introducing the innovative Shared Inventory Stock model. In this system, sellers offering the same product can pool their inventory, and orders are fulfilled from the nearest warehouse to the customer. Even if a seller doesn’t have stock at a specific location, the order can be completed if the item is available in the shared inventory at that site.
We update inventory records in real time to ensure accuracy and proper accounting. The Shared Inventory Stock model enables you to fulfill orders much faster, often within hours instead of days.
We encourage all clients to consider joining the Shared Inventory program. Participation is subject to approval, and only a select number of sellers will be accepted to maintain strict quality standards. We regularly review inventory quality and other criteria to determine eligibility.
If you’re interested in joining Shared Inventory, contact us to learn more and see if this model is right for your business.
Depotrac offers a white-label service, working discreetly behind the scenes. Your customers will never know we handled their orders. We never promote our brand to your clients. You can choose free, unbranded packaging materials, or for a small fee, use your own branded boxes and packing. We can also customize orders to your specifications.
DID YOU KNOW?
Do you think your business has more potential to unlock? If so, let Depotrac review your business and provide consulting on how to maximize it. We can help you grow, boost your return on invested capital (ROIC), and evaluate your business model.
I kept wondering if there was a more efficient way to handle retail order fulfillment. Solution Depotrac demonstrated that optimizing orders can be done without breaking the rules. Their experts have the right technology to make a real difference. Depotrac truly understands what customers expect and consistently goes the extra mile for retailers.
ANY HAUK
CEO PINK
CUSTOMER SERVICE
Depotrac is committed to providing excellent after-sales service, customer support, and satisfaction. If you have questions or need assistance with an order, please contact us. Our support team is available 24/7 to ensure your business and customers receive the best care. You can reach us by phone, email, online chat, or through our internal ticket system (available to customers with an active subscription).
(800) 709-3870
