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Depotrac

Distributed
Warehousing

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SOLUTIONS BUILT FOR TODAY'S COMMERCE

Depotrac delivers logistics services crafted for the fast-moving world of e-commerce, where customers expect dependable and prompt shipping. We prioritize building fulfillment operations that are efficient, precise, and scalable to help your business meet these demands.

 

Our methods are always evolving, focusing on efficiency from packaging through storage and shipping. We leverage a network of partner fulfillment centers and integrated technology to support our clients.

Our Fulfillment Network Model

Meeting Customer Demands
As e-commerce grows, customers expect faster and more accurate deliveries. Fulfilling these expectations requires a strong and flexible logistics approach. The real work starts after the sale: ensuring orders are filled correctly, packages are secure, and deliveries arrive on time.
How Our Network Works
Our approach gives you access to multiple fulfillment centers without the high costs of building your own. When an order is placed, our system selects a facility in our partner network that has the needed inventory and is best positioned to serve the customer quickly. Managing several warehouses independently means significant costs for property, staff, and operations. Our model lets you take advantage of this distribution by only paying for the space and services you use, with flexible options.
Careful Execution
We process orders of any size, from single items to large shipments, following your packaging and shipping preferences. Special handling or kitting requests are welcome. Our priority is consistent, precise fulfillment. Staff at our partner locations are trained to promptly receive, inspect, and process your inventory. You’ll usually get documentation, like inspection photos and receiving reports, for transparency and confirmation of your goods’ condition and quantity.
A Coordinated Workflow
Order fulfillment involves multiple steps that must work in sync. Our technology and procedures are designed to keep each stage—from order entry to carrier handoff—working smoothly together. Any disruption can cause
Technology for Greater Visibility
We use technology to bring transparency and efficiency to logistics. Our systems review data on sales patterns, inventory movement, and regional demand. These insights help guide your restocking, with our platform offering automated low-stock alerts or restock suggestions based on your settings. You always have the option to accept, adjust, or ignore these recommendations. You can also set up automated business rules in our platform. For instance, you might specify a process for handling damaged goods, such as isolating the item, recording the issue, and starting a return to the supplier. Our receiving teams will follow these instructions as part of their workflow.

SMARTER BUSINESS ANALYTICS

Today, we’re surrounded by data but often struggle to interpret it. Our AI-powered Business Analytics and Big Data tools present information in a clear, actionable way to help your managers make better decisions.

We also use automated systems to track and manage your inventory. When products are nearing expiration or running low, you’ll get a system alert. You can then choose to clear out old stock or reorder as needed, helping you avoid delays or interruptions in fulfillment.

We also use what we call Advanced Protocols—standing instructions for handling specific fulfillment challenges. These protocols guide our staff and allow us to act quickly in unexpected situations, so we don’t have to wait for your direction and can avoid unnecessary delays.

You decide how your orders are processed. By setting up Advanced Protocols, you have a backup plan in place for any issues. If you have special requests, let us know—we’re happy to customize orders as you need, including loyalty programs, coupons, promotional items, samples, and more.

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Process evaluation and tracking
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Unified database management
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Reporting and analytics dashboards
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Strategic planning for inventory placement
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Carrier and logistics selection
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Support for material handling and sorting systems

If you think this list is impressive, just wait to see what more AI can do!

Innovation and a drive for continuous improvement set us apart. While others settle for average processes, we keep enhancing our advanced system. Our success comes from our commitment to never settle for less than excellence and to provide unmatched service to our customers.

A Mutual Focus on Satisfaction

Our partnership is built on mutual success: your growth fuels ours, and our dependable service strengthens your customer relationships. We know customer satisfaction is essential, and we apply this principle to every order we fulfill for you.

Optional Network Inventory Program

For eligible clients, we offer an optional program to boost delivery speed for select, high-demand products. Participation is by application and requires maintaining high standards for product quality and documentation.

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Program Highlights:
  • Eligibility: Clients must be approved based on product type, consistency, and quality. Only new, undamaged items in original packaging are accepted. Standard procurement documents (invoices, receipts) are required for all goods in the program.
  • How It Works: Approved, identical products from multiple clients are stored in designated network locations. When you sell an eligible item, the system fulfills it from the closest stocking site. Your inventory is automatically and accurately updated in real time. The client whose stock was used receives an inventory credit.
  • Client Oversight: You can review fulfillment details for orders filled from the network pool. The program is designed to lower shipping costs and speed up delivery for fast-selling products.
  • Quality Control: Enrollment is limited, and participation is regularly reviewed to ensure all items meet our quality requirements.
Participation in the Shared Inventory Stock program is selective and limited. Once approved, you’ll send the required inventory to us. All items must have proper acquisition documents like checks, invoices, or receipts. You should also be authorized by the manufacturer to resell products when needed.
When an order is placed for a participating product, our AI finds the nearest warehouse with available stock. Even if that warehouse doesn’t have your inventory, we’ll fulfill the order with identical items and update your inventory records accordingly.
All your order processing instructions still apply when using the Shared Inventory Stock program. We’ll photograph fulfilled orders and upload images to the CRM for your verification.
If you’d like to join the Shared Inventory Stock program, contact us today! You can call or email us to get started.
* Only select merchandise and brands are eligible for the Shared Inventory Stock program. We enforce strict quality control to ensure a positive experience for all Depotrac customers. Depotrac reserves the right to deny participation at its discretion.

Our Fulfillment Process

Send Inventory: Ship your products to our designated receiving centers with the necessary documentation.
Optimal Placement: Our system suggests the best inventory distribution across our partner network based on sales trends and regional needs.
Receiving & Inspection: Inventory is received, checked, and logged at the partner facility. You get confirmation and documentation.
Order Integration: Your customer’s order is received into our platform through your sales channel integration.
Fulfillment Routing: The system selects the best facility to fulfill the order, considering proximity and stock levels.
Order Processing: The item is picked, packed to your specifications, and labeled for shipping.
Carrier Selection & Shipping: Shipping is arranged based on your preferred service, and the package is handed to the carrier. Tracking info is updated in your dashboard.
Delivery & Completion: The package is delivered to your customer, completing the process.
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I kept wondering if there was a more efficient way to handle retail order fulfillment. Solution Depotrac demonstrated that optimizing orders can be done without breaking the rules. Their experts have the right technology to make a real difference. Depotrac truly understands what customers expect and consistently goes the extra mile for retailers.

ANY HAUK

CEO PINK

CUSTOMER SERVICE

Depotrac is committed to providing excellent after-sales service, customer support, and satisfaction. If you have questions or need assistance with an order, please contact us. Our support team is available 24/7 to ensure your business and customers receive the best care. You can reach us by phone, email, online chat, or through our internal ticket system (available to customers with an active subscription).

(800) 709-3870
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